BTC BFF 911:
Tips for Creating a Front Desk Handbook
BTC Facebook BFF Jody Coppock from Salon Xhilaration is Gainesville, VA has an emergency! “I am re-writing our front desk handbook. Any suggestions on what to include to help build and guide a great front desk staff?” Check out what Jody’s fellow Facebook BFFs said to help get her started. And if you have any ideas then make sure you post yours below!
BTC Expert: John R. DiJulius III, author of Secret Service
Down time for a front desk staff could be detrimental. This is when the salon can look lazy and sloppy. To prevent this, make sure your front desk staff is completing tasks that will encourage guests to visit again by doing these suggested ideas:
•Perform call-backs to new clients to see how they enjoyed their services
•Make confirmation calls to clients coming in the next 24 to 48 hours. Let them know what additional services are available either before or after their scheduled services.
•Write thank you notes
•Send gift certificates to clients who sent referrals to the salon
•Create new client packages
•Straighten product on display shelves and dust
•Clean any glass doors and shelves to remove finger prints
Click here to purchase Secret Service from John R. DiJulius III for only $17.95!
“How about encouraging the rest of the staff to help out at the front desk when needed? When I was a receptionist, the stylists would never pitch in when the desk got backed up. It would have been so helpful if they checked in a client when I was trying to answer the multi-line phone!”
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