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Smiling Dear Darcy: I get tongue-tied during my consultations.—Shy Guy Dear Shy: Makeover master Nick Arrojo says his ideal consultation takes two minutes. He starts by discovering what the client wants. (“What are you thinking about your hair?) Then he asks himself if it’s achievable and if it will work for her. If the answer to either of the last two questions is “no” he’ll “suggest success.” (“Volume is a great idea, but this color might be aging. How would you feel about a lighter shade?”) “Relax and breathe,” advises Nick. “And smile, because when you smile you can say anything.” (Check out the latest Arrojo education.) |
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