| Telephone
Tips Dear Darcy: Our receptionist often gets short with clients on the phone!—Cringing Dear Cringing: You’re right to be embarrassed—whenever someone is speaking with a customer, she is your salon’s representative. So it should be strict policy that whoever picks up the call should follow the guidelines of proper phone etiquette—answer with your salon’s preferred greeting, be polite and responsive and give the caller your full attention. If it’s necessary to put the caller on hold, ask permission, and if the wait time becomes long, ask if they prefer to hold, leave a message or call back. (Get Your SCA Tickets! First 500 will Receive a FREE Goody Bag. Value $250!) |
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