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Had Her at Goodbye Dear Darcy: How can I improve client retention? –Like Glue Dear Glue: Nearly 68% of customers "quit" because of an employee's indifference after the sale. So after you remove the client’s cape, make the moment memorable by looking your customer in the eye, shaking her hand, calling her by name and thanking her for her business. And don’t stop there. After she leaves, send her a card or an email or call her and make sure that she's happy with her hair. Find out if she needs more information. This puts you at the top of her list of people who really care about her hair and she’ll be back. (Save $100 with a 2 Month Job Posting) |
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