| Dear Darcy: My client had a bad experience at the front desk and won’t come back.—Panicked Dear Panicked: When this happened to BTC Member Georgia Maglaras she took action immediately. “My front desk associate was taking care of other guests and did not notice this client,” says the owner. “The customer paid and left and called later in the week to cancel her standings. I asked her to explain what happened, apologized and offered her a complimentary service so I could show her what our salon is really about. Then I followed-up after her visit to make sure she was completely satisfied. She is a regular client once more.” (Save on J-Cutting and J-Color and Get a Free Design Collection Kit.) |
| Got a Tip? Email it to BTC: Missed a Tip? Click for the month of July! |
