Posted: Thursday, January 01, 2009 7:49:26 AM
This has happened to all of us. You lost control of the situation. Sunny, first of all, 8 was way too high a color to put at the root. The natural remaining pigment at 7-8 IS gold orange.
You cannot correct foil/ retouch all in one process to go lighter. I would've JUST woven lightener all over the head and told her it would take three sessions over several months to get all the dark color out, or map out three sessions over the week if she wanted it done right away and charge/cut her hair at the end of the week.
The customer is always right concerning haircolor, you CANNOT charge if she doesn't like the result.
The money in your hand that day does no good for you in the future, that client had a potential to make you THOUSANDS OF DOLLARS over time with herself and new referrals she would've sent you. The only way to build trust and confidence with a client is to make them FEEL GOOD before they go.
Your friends were "putting on a good show" to convince her the color was good but this would only work if she was a little unsure.
Further your education by picking up a Beth Minardi video, or even better, take a class. Education is the ONLY way to find a new approach when you come across a brick wall.
Colorist at the Roy Teeluck Salon
57th & Madison Avenue, Manhattan NYC
"There are no ugly women, only lazy ones."