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Posted By:bernikitty on: 1/15/2009 10:36:09 AM

Author: Thread: really upset!
Posts: 8

really upset!
Posted: Thursday, January 15, 2009 10:36:09 AM
last friday, i went into the salon the me and my mom own. it's a small 3 chair salon and we are the only ones who work there.
i only had one client to do(i'm trying to build a clientelle, while my mom has a very estalished clientelle, and stays busy). I finished my client and my mom asked me to take over a lady, who was a new client. she had put a transparent gold gloss on the woman's hair to brighten her highlights. in the color room, my mom explained that she worked in my mom's bank and my mom had told her to drop buy and she would do something to brighten her hair. well she droped by on a friday when my mom was swamped so my mom needed my help. she asked me just to shampoo her, and blow her out and only charge her $25-the price of a shampoo and blowout.
i knew my mom only want to get a minimal amount of deposite because the color was not a thick as a full strength semi-perm color and she didn't bag her and put her under the dryer as she does went she was good deposite/coverage.
the lady had slightly less that a 1/2 inch new grownth. her new growth was about 80% grey and her color was a level 6 base with highlights that were a level 7-7.5 and they had a drab, ashy cast (they basically looked khaki colored). her hair color looked very drab and boring, her highlights were not light enough to offer any contrast to the base and the base was so dark that she had a very strong line of demarkation. as i shampooed her hair i could feel that it was very dry and brittle on the ends. so i told her i was going to condition her hair and used a reconstuctor on the ends(k-pak).
before i blew her hair i applied a mixure of serum and smoothing elixer to her hair. While blowing her hair, i examined her cut, it was a basic all over one length cut,but it longer on one side. It was a oldlady helmet haircut. I told her that i thought her hair was too short, especailly on top. she rolled her eyes and said yes she knew it was a bad cut. she and a friend allowed a beauty school student to cut and color thier hair.
well, i made some sugestions of things we could do with her color that would make her hair color more flattering and so that as her hair grew out the grey would not be so glaring. as for her hair cut, she need to allow it to grow for a month or 2 before we could really begin to get some really good design into her hair.
I blew it out in such a way to minimize the flaws in her hair cut. the glaze my mom put on had golded up her hair a bit, but the unflattering green was still there, only highlights would lift that out. but i was too concerned with almost 1/2 of new growth she needed to be back in the salon not later that 2 weeks anyway.
with the products i had used, her hair looked shiny and felt silky and was styled in a way that was a flattering as any hairstlist can make a bad haircut look.
she was very happy, booked any appointment for color, highlights and a trim in 2 weeks. i charged her $25 for the blowdry-telling her that the glaze was comp. she wrote me a check including a $15 tip.

Posts: 8

really upset! continued
Posted: Thursday, January 15, 2009 10:38:22 AM
on tuesday moring, she calls me, first complaining that she had to been unable to reach me by my cell. (my cell is my only phone, i have three small children and use it for business the thing is practically welded to my ear, there is no way that she wouldn't be able to reach me.
then she conplaims that her hair is dry,(duh! we talked about that in the salon, that why i conditioned it so throughly)too dark,(yeh! i told you that while you were in my chair!)and looks terrible (that's what happen with a bad haircut that is too short!-which i also pointed out to her in the salon). i very nicely explained to her that the color my mom put on her hair cold in no-way darken her hair, and that the color contained no amonia and the delevoper was very mild, so it cold not damage her hair. she said she expected her hair to be brighter and lighter. i explained that lightening her hair would require foiling. but that is what we would be doing at her next appointment.
she then said, that she had never paid $25 for a shampoo blowdry in her life(she's 47). she said she's paid hundreds of dollars to get her hair done, but never heard of paying $25 for a blowdry. i explained that if all a client recieves is a shampoo blowdry that is the price. if they recieve a haircut $35, then the blowdry in uncluded.
"so everytime you touch your blowdryer, it $25?"
she asked in a snotty tone. So i asked her if she expected to walk into the salon and recieve free services. she stammers a little and then said she wrote me a check and tipped me very well. exactly! i wanted to scream. did you tip me so well cause you were outrage over being over-charged on a blowdry?!
also i mentioned earlier that she works at a bank, that is the bank were the check is from. It's only $40 but i'm a single mom, and i worked hard to make her ugly hair look good, and then with what she put thru on the phone, i feel that i more that earned that money! what do i do if she stops payment on the check.?

Posts: 1174
Platinum Member

A Little bit at a time
Posted: Friday, January 16, 2009 12:54:22 AM
First of all, not everyone wants a full makeover when they go into a shop. Secondly, someone sensitive about money isn't going to opt for anything expensive right away.

Take the time to talk to the client, get their attention, and connect OTHER ways before attempting to change a look that they've had for awhile...

Sometimes when someone has had bad color, they're AFRAID that doing anything else will RUIN their hair. It's better sometimes to just use a good cleanser to pull out unwanted tones from the pale hair and gradually work out green, blue or violet shades rather than bleaching them out, it's delicate and will come out with a little love and a lot of shampoo. You can also use a spoon of Effasol and regular shampoo and some warm water bit stay away from the root.

The danger to such a correction is that any kind of lightener will quickly cause the root to turn orange.

It's always better to just do a subtle change and gather confidence first from people rather than rushing out and fixing everything all at once.

People have a lot tied up in their hair and it's too easy to drop the ball if you're just starting out, pay close attention to how your mom holds a conversation rather than how she holds a pair of shears and you should see this.

Russ H. Colorist at the Roy Teeluck Salon 57th & Madison Avenue, Manhattan NYC "There are no ugly women, only lazy ones." -Helena Rubenstein

Posts: 3

gave notice then fired
Posted: Saturday, January 17, 2009 12:12:36 AM
listen to this  today i gave my 2 week notice to my boss and then an hour later she call my home and tells me i should just come in on mon ( im schedual to wk tomarrow) AND get my stuff. it would be uncomfortable for the other stylis so get out now. and she will pay me in 2 weeks what im due   the law says in 72 hrs and she says no the salon and spa rule  what ever  she doesnt know anything   shes only been in the bis for 7 year and now is trying to run a huge aveda salon  not good biz in way  ive been doing hair for 20 yrs i have seen it all but not this ive been fired really  

Posts: 1174
Platinum Member

Employee at will
Posted: Saturday, January 17, 2009 6:00:34 AM
The two week policy of giving notice is more for corporate jobs than our own jobs. It's trying to be graceful and give time for offices to shift responsibility before hiring another to do your job.

If pressured, your bosse's lawyer will claim you were an "employee at will" and have NO RIGHT to any money or entitlement towards working the next two weeks. YOU made the mistake of assuming the best when in fact you should've prepared for the worst.

Your boss also did this so you do not have access to client information to change, erase, or take anything with you. It's also so you not "poisoning the well water" so to speak. If you came to work over the next week, it looks bad because you would be talking up your fabulous new job somewhere else, in front of her, her clients, the salon, and especially all her employees. Even I would have a tough time digesting this as an owner, this is a no no.

It is VERY RARE for a boss to accept you working out the last two weeks unless you were a top stylist and they'd really feel the dent in money when you leave.

STOP playing the "he said she said" mindset with your old boss and DO NOT DISCUSS it in a gossipy way with your clients, find an agreeable, placid and GRACEFUL way (I used to pretend my old boss was standing behind me) of WHY you left and say it over and over when and ONLY if your clients bring it up.

If it stirs up anger in you, FIND ANOTHER WAY OF SAYING WHY.

This is because YOUR NEW BOSS or OTHERS might be listening, and BELIEVE ME, you want to the reason to sound AS TASTEFUL AS POSSIBLE.

DON'T LIE or stretch the truth.

I'm guessing your boss will mail your check.

Guys, this is a TERRIBLE time to be out of work. Shore up your business and really take the time to polish your look and image, it has MORE to do with just how you dress.

Think of people that you admire. Take the time to ask yourself what you like about them. ASK people what they like or don't like about you.

After I broke up with my ex, I was depressed and started to stop caring about how I looked. One of my good friends pulled me aside and LET ME KNOW I wasn't looking so good... I would ASK HER how I could look better, and she kept me in check. She really helped me see and I'm grateful I work with people that care for each other like that.

Today I comment on others when they look really good, and they're always checking me to make sure my pants are pressed and shoes polished. It's annoying at first to pay closer focus but then it starts paying off BIG TIME in the tips...tell yourself that every time you pay for drycleaning or polishing shoes.

There's a woman I work with that I admire because even though she can talk "street street street" with the best of us in the back room, she quickly morphs into Holly Golightly in front of the clients. She's demure, polished and professional. She's calm and centered, and always has control of the situation. I'm CONSTANTLY framing situations where I come up to a wall and she ALWAYS impresses me with how she would've handled them...

Find a mentor to show you the ropes, it's one of the BEST things you can do.
Russ H.
Colorist at the Roy Teeluck Salon
57th & Madison Avenue, Manhattan NYC

"There are no ugly women, only lazy ones."
-Helena Rubenstein

Posts: 3

gave notice and then fired
Posted: Saturday, January 17, 2009 9:42:41 AM
first of all no gossipy stuff here i have been in the hiar biz  for over 20 yrs. in the bayarea  i know prof. in our businss  i would never talk about an other salon in a salon  i work for thats not cool nor would i talk anything bad about the salon i am leaving if i still worked there i have left salons befor and it was all very n ice and respctful but this owner is being very mean  and for being paid   i work this week and i should get paid my comm. for the clients i did in 72 hrs now that she wants me out sooner   im just shocked i have worked my butt off for her im master stylist there and do well for the salon and this is who she treats her employees not cool have respcet for everyone and be classy   i will not bad mouth her she will do enough bad   (karma )  i am good person fist and so is she but she is hurt  understandable but you dont have to be mean . ok my peace now  off to another salon and all will be great  so have a lovely day  

Posts: 8

why is it always this way in this biz?
Posted: Saturday, January 17, 2009 4:36:03 PM
you never hear of an employer saying, so sorry you are leaving, wish you well, please come back if your new situation doesn't work out? (this is almost an exact quote from a boss of mine when i left a corperate job in another field to start doing hair).
in this biz when someone leaves it's like a big nasty break-up with tons of drama. battle lines are drawn and everyone is expected to pick a side. I mostly fault the owner/managers in this because they should take a mature and professional leadership postion.it's always so nasty and bridges are always burned. why is it always like this?
sorry this happened to you, hope in your next situation you get to work with some grown-up professionals.

Posts: 1174
Platinum Member

Posted: Sunday, January 18, 2009 2:27:21 PM
First of all, I never mean to specifically challenge the reasons owners treat you a certain way. I will say that as an their own business, they can treat you any way LEGALLY to protect their business. Corporations will actually lock down offices and escort people out of their offices so they can't access computer data or take info out of the company.

It's a little late to protect your own livelihood now, but take this as an important lesson about not SAYING or DOING anything in front of a boss before you're actually ready to go. If you wanted to clear your book for the following week you should've told your old boss you were taking a vacation. In a way, you are, a PERMANENT vacation...

Also, it doesn't do anybody any good to vent anger over something you could've handled differently rather than blaming the owner for all your current problems, remember- All your assets, promises, AND problems go right out the door with you when you quit your job.

NOBODY'S going to pay you for future appointments on the book you haven't actually done. I believe this is how our financial systems is in ruin because of the same thing concerning derivatives and future trading based on what people think the price of corn, oil, or electricity will be in the future. A bunch of fat men sitting at computer terminals that don't actually work, but try to figure out how to siphon money out of hard working people like you and I, and by cutting the meat from prosperous companies, leaving nothing but bones, then repackaging spoiled meat and loading it off on our government by asking for a bailout.

If you think none of what happened with our economy could've ebeen avoided, think again. I wouldn't pay for my haircut next week until I actually have it on my head. Use common sense and be reasonable. Why would your boss ever pay you for work not actually performed? It was YOUR choice to leave, not hers...

There is NO free lunch in our industry, my friend, and believe me- It's a GOOD thing.

You're looking at the wrong side of the coin. Remember, you will have PLENTY OF GREAT opportunities at your NEW job, and all the struggles, mistakes, and management issues from your old one are GONE now, you have a clean slate.

One more thing, pay CLOSE ATTENTION if one of your coworkers leaves and see how your new boss REACTS to cue you into what sort of experience leaving your new job may be in the distant future. THIS is the best way to gauge how to handle things at your new job.

People, there is NO SUCH THING as a "good" way to leave a hairdressing job, you

1.Retire because you're too old/ injured

None of these reasons are good ones!

The ONLY reason owners have control over you is because YOU LET THEM at some point in the game. If you don't like something, SPEAK OUT. If you don't like an arrangement, SAY SO. If you find nothing is working anymore at your job, PLAN IT WELL AND LEAVE.

No matter how well you plan, always expect the worse case scenario, believe me, it's better to have expected it than not. There are no niceties that can make quitting any sweeter, and don't wait for your boss to pass you the sugarbowl either!

Russ H.
Colorist at the Roy Teeluck Salon
57th & Madison Avenue, Manhattan NYC

"There are no ugly women, only lazy ones."
-Helena Rubenstein