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Help please. I did a chi straightening system back in january, three months ago, my client is a 15 yr old girl with tons of hair, she had a lot of hair, and was curly, but fine. I did the chi and she had a resistant spot in the crown area of her hair, so she came in a week later and we re-did the area she felt was not stick straight enough. Now it is three months later...three months.. and her mother called to say her hair is curly again, and wants it re-done again for free. I tried to explain to her that three months is a long time, and she has regrowth, the mother seems to think that her hair should not need a retouch this soon. , i spoke to my salon manager and client is coming in to have a consultation, and i can wash her hair and sit her under the dryer to see what is really curly. has anyone ever had the Chi Straightening revert like that?? I have been sick to my stomach for a week, and want to know what to do, any help would be apperciated greatly! =)
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