Hello everyone!

I'm going to explain the current situation at the salon and I'd like some feedback for the best procedure for booking a re-do client.

BTW- Our salon has just hired an new staff. The owner is not a hairdresser, but the salon manager is.

I believe that if the client wants a change to what was originally done, they should always be placed with the stylist who originally did them (because they do not pay for the service twice and because the stylist should be given the opportunity to keep the client happy to retain the business.) The only time should they go to another stylist is when they are unhappy with the stylist who originally did them and refuse to go back to them. Right?

In my opinion, you always book the client with the stylist who originally did them UNLESS the client refuses. And if the client refuses, the new stylist correcting the problem should be compensated for the work performed. Whether it be by taking the monies from the original stylist or coming from the salon itself. Someone else's mess up shouldn't be another stylists burden.