I'm not familiar with Redken All soft....what is it?

If it's a protein treatment of some sort I think that I have read on here somewhere that too much protein can actually be a bad thing and increase brittleness in the hair instead of strength.

If you have changed nothing then it's not your fault. Are they mad at you? I hope not. Don't beat your self up until you know for sure that it's something you really could have prevented. And if you find out that it was....then that only means that now you know something new and can prevent a re-occurance from it in the future.

stylist13-

Welcome to the BTC Talk Back Boards!  Just out of curiousity - are you just retouching in foils with very minimal overlapping and taking the rest of the hair and moving it out of the foil before you fold it?  Have you changed bleaching products?  Overlapping lightener on top of lightener is a major reason for breakage.  If this is not the case......keep posting and hopefully we will find you an answer.

Cindy Farr Hester   Asst Moderator

www.behindthechair.com

Your breakage in the higlight may be random and due to overlapping.  Fine hair being the easiest to not be to withstand as much.  With that said, there is a limit to how blonde certain people can be.  If you feel they are pushing it and the hair just can't handle any more - let them know and just do a retouch.

As far as the on the on the scalp bleach goes, taking a level 3 to platinum - I don't even know how you do it.  Hair that dark was not meant to be that light.  What are you using to get it there?  Did you have to bleach 2 times?  An on the scalp bleach client must make a committment to be in the salon for a touch up every 3 weeks.  If the new growth is any further out, your heat zone from the scalp can not work to your benefit and you will not get an even bleach out.  I would not even attempt to take a level 3 to platinum.  If you have a great on the scalp bleach that stays moist for 90 mins, you simply ride the 90 mins out (or less if the hair lifts to pale yellow before) - but I have never seen a level 3 lift to a 10 in 90 mins.  It's not possible due to the strong orange undertones.  I personally would not go there - especially if it required to apps of bleach.  You may be trying to go too light and need to sit the clients down and explain their limits.  Let me know what you think.

Cindy Farr Hester   Asst Moderator

www.behindthechair.com