here's my advice. I would tell her that I am terribly sorry that she has not been happy with her latest services but if she goes that long between touchups the service is more complicated. Since she wants to keep the color the same from visit to visit, I would let her know that if she goes 6 months between visit, her next visit will have to be considered a corrective color and will be considerably more expensive.
You may also have to rethink your formula. Just because you are using the same formula you always have, HER hair is not the same as it always was. She may have moved to an area with different water and it's affecting (or effecting, i always forget) her hair. She could be on a new medication. She could be getting more grey. She could be using a non-water soluble shine product that is building up. It could be dozens of things. Take a look at her hair, ask questions and reformulate from step one.
Good luck, let us know how it goes.
Members Become A FREE Member Already A Member? Log In
Follow Us
Contact Us Editorial Advertising Subscriptions Comments
BTC Magazine Subscribe Now Contact Us
Watch Videos BTC Exclusives Collections Color Cutting Webinars
Shows & Classes Search Classes Find Academies Search Shows
Shop BTC Store Order a FREE Catalog Shop Our Online Catalog International Orders
Shop Stylist Gear Stylist Tees & Sweatshirts Over 60 Stylist Designs Drinkware
Shop Salon Marketing Referral Kits Punch Card Kits Pre-Book Kits Reminder Postcards
Shop Education Titles Cutting & Styling Haircolor Updo Men's Texture
Shop Brands of Education Beth Minardi Sassoon TIGI Toni & Guy Nick Arrojo Sam Villa Martin Parsons
Articles Hair Hair Color Business Students Nail & Skin Texture Tools/Accessories
Collections Hair Hair Color Nail & Skin Texture
Step-by-Steps Hair Hair Color Nail & Skin Texture
Products Hair Hair Color Business Nail & Skin Texture Trade Tools
Jobs Search Salon Jobs Post a Salon Job Job Pricing - Only $69
Extras Bulletin Boards Freebies Interact News
