There is a co-worker who has been with us for several months now,yet she has not learned how to use our computer nor our phone system. This is costing the other stylists and myself time and money. Our salon does not employ a receptionist so it is up to us to answer the phones and schedule appointments. Because this new co-worker can't or won't learn (I have tried to teach her) how to answer the phones and schedule appointments, clients who call often can't make appointments when she does manage to answer the phone. Our manager doesn't seem to notice this problem we are having. Any suggestions?

Dear groovychick-

Welcome to the BTC Talk Back Boards!  Please take a few moments to read over the board rules in the green box above.  I agree, please discuss this issue with your manager.  Anyone can be taught a new skill, and appt booking is very important and it is only fair that if she is to receive clients, she should learn how to book them if this is your policy.

Cindy Farr Hester   Asst Moderator