Dear Classic27-

Welcome to the BTC Talk Back Boards!  Please take a few moments to read over the board rules in the green box above.  Some clients will be like this.  She should of waited for you boss to be back in, if everything had to be just so.  Sounds as though she did not even give you a chance - as she was putting up a wall from the get go.  When something like this starts from the beginning, simply state that if you would like - we can stop right now after this service and you can reschedule with her.  Let the client know that while the end result may be very similar, that no 2 people do everything exactly the same procedure wise.  That is what makes us all unique.  If she decides to let you complete the service (of course this is a next time thing) ask for her respect from this moment on.  If not just reschedule her for the person she wants.  You may find that when she comes in for this re-do, all she needs is reassurance from the owner (boss) that everything is OK.  She sounds needy.  Keep your spirits up and look at this as a learning experience in communication skills.  A tough one I know.  Speak to your boss about what was wrong and how you feel.  I am sorry this happened to you.

Cindy Farr Hester  Asst Moderator