Welcome to the BTC Talk Back Boards! Please take a few moments to read over the board rules. Russ gave excellent advice. Up-do's are definetely an art. I personally do not even know how to put one up, so I refer out. Thru the years, I have seen many that do do them end up in similar situations to yours. When you are dealing with weddings, proms and special events what the client has in her mind does not always come across verbally well. Or they get it and they do not look like the princess they thought. If this is a service you are going to offer, you have to take control of the situation and I have known many to say - we have one shot at this so let's get it right - no refunds. Great communication and confidence is so necessary to be this way.
Now for your salon owner - she is only trying to make this client happy. Do not take it personally - $35.00 is nothing in the big scheme of life. You can actually look at it like she did you a favor - saved you a lot of time in a situation where a client did not know what they wanted. Sit down and talk to the owner about the policies regarding up-do's or redo's just so you feel better. Sometimes a pep talk does a lot of good. You do not service this client for any other service - it is not like you lost a great client. Remember time = money and if you had to redo that service you could of been running behind and lost more money with the redo. Try and find a positive in this and know you can not make everyone happy. Just try to learn from this as Russ states if you want to provide up-do services.
Cindy Farr Hester Asst Moderator
YOu're money ahead with the salon owners decision. If you had done the restyle it would have taken at least another hour of your time at no charge and you would have been either a nervous wreck or somewhat testy with the client (that's human nature). This the salon owner saved you the stress and kept the client for the salon.
I love my brides. Hundreds of up do's have come through these hands. I had one bridezilla in 20 years and I found out after it was because of my manager messing up her schedule. She was getting married at 5 pm, and the owner made her come in at 8 am. She chose not to have her make up done, and wasn't too excited in the chair. She was pleasant enough with me but something just wasn't right about her mood. I felt it. I did get paid.
I wish my x boss did exactly what your boss does. 8 out of 10 bridal parties I found myself in the back room fixing my co-workers work. I didn't feel I should eat that time or that extra work without compensation, and I don't feel the stylist who repeatedly did unsatisfactory work deserved what she earned.
I do not feel your boss should have taken the redo out of you. She decided it wasn't her. She changed her mind in other words. Not that it was bad work, not that it wasn't beautiful, not that you didn't take the time to appease her. I don't think changing your mind qualifies for a refund.
And now.. all of it is past, cannot be changed, chalk it up as a lesson and fret no more about it. Try to avoid letting it happen again. Chin up!
(She phoned when she got home and said she felt it wasn't "her" could she come back and have someone else wash and blowdry with curls. I'm assuming she was uncomfortable coming back to see me cause she felt bad. )
Val-Pixie clearly stated that the client was "uncomfortable" coming back to see her. Thus she saw another stylist to re-do it. THe owner didn't take the monies from Pixie for his pocket-he took it out to pay the other stylist. You are right about one thing though Val, Pixie seems to be very level headed, I hope her employer recognizes that!
Now Val, I have a question for you. Hypathetically speaking.....A client calls and is unhappy with a color service. Needs to have it redone-going out of town on say Monday....asks for the owner to re-do it. The owner comes in on Sunday-salon closed- and does a corrective color. Client is happy. How should the owner pay the original stylist for a color that had to be re-done by the owner? (at the clients request.)
Well the owner is a hairstylist-just like all the rest of them. Why would you get mad about the money being handed to another stylist, but not get upset about it being handed to the owner?? A hairstylist is a hairstylist. Bob the owner/hairstylist, Pixie the hairstylist, and Vally the hairstylist. Betty is not happy with the job that Pixie did. She asked Bob the owner/stylist if he can re-do it. Bob is to busy. She then asks if Vally can do it. Same service-costing $20. -Pixie did the service originally. She has the $20 on her book. The client asked for you to do it-you did it. Pixie is keeping the $20 on her book. Sorry about your luck, Vally. You have just done Betty for nothing! Better luck tomorrow!
Rivalry between staff-hard feelings??? How do you suppose Vally feels now?????
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