First, don't take it personally. I know thats easier said then done. Red flags were there when she mentioned her stylist never gives her a cut she likes. Second you consulted and she agreed. Sounds to me like she hates herself, that is something that cannot be fixed for her.
You should try to save face to show you care about your clients happiness. I am not sure what she wants you to fix. Stand behind yourself, and your work. Hopefully your boss? will stand behind you too. You can't please all the people all the time. There will always be that one! I am not sure if she wants YOU to fix it, or someone else to fix it. Either way, brush it off. You cannot undo it. Move on to better things.
I have seen people change their hair because 1 out of 10 people who saw it didn't like it. They forget that 9 people loved it. They only remember that one negative comment. I hope you remember all of those who love your work and forget the one person who didn't. Look for the lesson in this, and move on. Thats the price we pay being in the service industry.
I had a client in my book one day and the receptionist said Good luck with that one to me. I asked her what she meant, and she explained the client is never happy. This was a wash and blow out. Being prepared I do everything right, the right brush, I asked her what products she prefers, knowing she has been there before. Halfway through the blow out she wanted the larger round boars hair brush. She waited untill I was halfway through to say this. Knowing she has been difficult in the past I didn't take it personally and excused myself to go talk to the owner. He came out, dried her hair with the vent brush, told her to leave, no charge, and not to return to his salon. This one woman did this to his entire staff. Some people are like this. It's sad really.
Good luck, and chin up! I hope everything sorts itself out.
Welcome to the BTC Talk Back Boards! Please take a few moments to read over the board rules in the green box above. We all have had those moments when a client was unhappy and we question our skills - just try and learn one thing from this and it will make you even better tomorrow than you are today.
Cindy Farr Hester Asst Moderator
Do not let anyone threaten you or your job. You can turn this around on her. You can take her to court for threatening your business and slander. You can lie, and twist her words around to make her look like a manic person. You didn't do that, and most likely won't. Karma willl come back and bite her in the buttocks. You are not in this industry to deal with abuse. Put this one in your bosses hands and let them decide what to do. One person cannot hurt you unless they have a crowd of people who agree with them. If her mouth is that big I am sure she doesn't have that many real friends. There are people who thrive on drama. She sounds quite dramatic. I'm sure your not the first hairdresser she has done this too. I find many people abuse people who work in the service industry due to the customer is always right policy. These people get a power kick from it. She is winning by bringing you down, and hurting your confidence. Don't let her.
Extensions are pricey. I would not give them to her. She recieved a free haircut, maybe it is'nt exactly what she wanted but hopefully it is a quality cut either way. She is as much to blame as you are for the communication breakdown during the consultation. People need to take responsibility for their own actions. Why would she want you to touch her if you HACKED her hair off? Why would she want to give the establishment any more business if she is that unhappy. She is trying to get a free ride. Extensions don't just get put in, they require maintenance. She will be blaming you for the damage done from them next. Be rid of her. Let her do what she will do, and let her do it to someone else.
I use pictures to get my point across. It helps the client I feel explain what they want. Maybe that will help you out for future consultations. Enjoy your day off, you spent enough time on this issue.
Your boss may want to appease her and offer her some service, or product, or a wig. If I were you I would not touch her, talk to her, or let her taunt me at all.
I wish you peace with this..... there are lessons learned. On to the next one.
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