I'm one class away from getting my BA in Business Management and everything I have learned in school says  it's better to just get rid of your worst clients. They're going to cost you more than they are worth.

When  I used to work in the salon  we had a 15 min rule. If clients were later than 15 minutes you could have the receptionist make the client reschedule. I remember one client I had, I didn't like the guy, he was always 15 minutes late,  he would always be my last client on friday too. So one time he pulls up to the salon 25 minutes late and I told the receptionist to tell him I  left for the day. She did and  he got mad, yelled at her and everything but he came back and he was on time the next time.  I don't think  some people realize that people in the salon  work on a tight schedule.  You have to say something or they're just going to keep doing it.

As far as the lady not wanting to pay full price. I had a client like that as well. She would want a bang trim and half a blowdry. Don't blowdry my hair all the way because I don't want to pay $20 for a blowdry. I told her my bosses set the prices and I have to charge them, and she didn't argue with that. Even though my boss who worked right next to me would give her clients free blowdries and bang trims and half price hilights, She said that was the right thing to say and I told her I'm sick of people coming in here and expecting to get some kind of deal. These are not my friends or family, who do they think they are? I would never have the nerve to negoitiate a price at a salon. You don't go to the grocery store and say I'm only going to eat the outside of this apple so don't charge me for the core. I don't where people come up with this idea that you should negiotiate a price in a salon.