Core Collection – Stylists
Rescheduling
Take Home At Its Best
The Image Profile
Olympic Thinking
Tracking For Success (contains data file)
The Greeting/The Referral
 
Rescheduling
Rescheduling/Prime Time
Rescheduling/Salon Example
Coaching/What We Look St
Why Reschedule?
Outstanding Rescheduling
Discipline & Dialogue
The Moment Of Truth
Squeeze In’s/S.O.S. Appointment
No Show’s
Rescheduling – Role Playing
(CD/45mins)

Take Home At Its Best
You vs. Wilma Flintstone
Turning Guest Into Buyers
Everybody Starts From Where They’re At
It Matters Dialogue
The Female Nudge
Our Salon Experience
Purchasing From You
Take Home Dialogue
What Could Be
(CD/58min)

The Image Profile
The Image Profile
Dialogue
Image Profile – New Guest
The Taste Book
Role Play
Image Profile – Returning Guest
(CD/54min)

Olympic Thinking
Definition
State What You Want
Selecting A Coach
What Do I Need To Learn?
When And how Much Will I Practice?
How Will I Apply The Practice?
Visualize The Desired Result
Measure The Results
The Four Steps
(CD/58mins)

Tracking For Success
Why Track Performance?
The Quest For A Tool
Supplemental – Print Spreadsheet
Columns A-G
Columns H-I
Columns J-L
Columns M-O
Columns P-U
Formulas & Totals
(CD/53mins) This CD contains a data document

The Greeting/The Referral
Greetings…What’s The Big Deal?
Greetings…Handshakes Matter!
Elements of a Proper Greeting
Too Safe or Too Scared!
Referrals
(CD/58min)